Reporting Line: Area Manager
Contract Type: Permanent
Hours: 35 hours per week
What to expect
Here at the Post Office, we're steeped in tradition, but we're going places.
As a Branch Manager you will join us on our journey to keep the heart of the community beating. We are Everybody's Business.
The Branch Manager is a truly valuable role. You will have the opportunity to build relationships within the local business's community and learn about the competitive market in which the branch operates.
You will have the exciting opportunity to provide active support to your directly managed team following the business objective to deliver an excellent customer experience and business unit profitability. You will be managing performance effectively, making full use of the relevant policies and agreements.
You will have the exciting opportunity to be a role model for exemplary leadership behaviours by using coaching and mentoring techniques and will pioneer self-development through our learning and development resources.
A key aspect of the role is to ensure Health and Safety and legislative processes are fully deployed within the branch.
What we can do for you
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
- 25 days annual leave that increases with tenure
- Up to 10% on target bonus opportunity
- Access to Benenden Healthcare
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees' differences; Post Office wants people from all walks of life working here and we welcome your application. That's how we build Everybody's Business.
What you'll need to succeed
You will be an outstanding leader with experience in managing a team of individuals. Alongside this you will possess excellent collaboration and influencing skills.
As a Branch Manager, you will:
- Have outstanding Customer Service experience with desire to drive excellence
- Be experienced in people management and performance management with the ability to motivate and enthuse others in order to achieve results
- Possess first-class communication skills with the ability to collaborative and influence
- Previous experience in retail would also be desired for this role
About us
Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible.
We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.