Technical Customer Complaints Handler
York
Negotiable Salary + Excellent Benefits
We are currently recruiting for a Technical Customer Complaints Handler on behalf of our client, one of the leading brands in the UK insurance market.
The role will focus on handling complaints for the company's UK and London Market business.
This is a fantastic opportunity to join a highly successful and growing insurer, with a wide range of development opportunities on offer.
Key Responsibilities
- Handling a portfolio of complex insurance complaints in a fast paced environment, managing and prioritising your own workload.
- Thoroughly investigating and analysing complaints to achieve fair and reasonable outcomes for customers, working with all areas of the business to understand the nature of the complaint.
- Interacting directly with customers both over the phone and email.
- Identifying and supporting vulnerable customers during the complaints process.
- Liaising with the Financial Ombudsman Service regarding cases escalated to them.
- Confidently challenging FOS views where the evidence supports this.
- Identifying root causes and complaint trends to assist in driving superb service across the business.
- Acting as a technical referral point and providing guidance to other members of the Customer Relations team, as well other areas of the business.
Key Requirements
- Previous experience in a similar technical complaints role and/or previous experience gained within the insurance sector.
- Excellent communication skills, both verbal and written.
- Able to liaise confidently with both customers and external / internal stakeholders.
Keywords: Technical Customer Complaints Handler; Customer Relations Handler; Client Relations Handler; Complaints Handler; Customer Complaints Handler; Lloyd's Market; London Market; Lloyd's Syndicate
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