Business Unit: Unsecured Lending - Business Operations
Salary Range: £41,600 - £62,400 per annum DOE + red hot benefits
Location: Remote with occasional travel required to Chester hub
Live to challenge the status quo. Live a life more Virgin.
Our Team
The Unsecured Lending team are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building a credit card and Loans business but we're not done yet. We have big growth plans, and we can't do this without a truly awesome team of talented people to make it happen.
We are looking for a Business Operational and Change Specialist who also has experience of delivering and supporting unsecured lending product Operational management (BAU) and Strategic change to join our team. This role is delightfully surprising and rewarding, and we are looking for you to bolster our existing brilliant team with another systems expert, to help turn business strategies and goals into system or process solutions.
What you'll be doing
- Manage and support the operational and technical implementation of major and crucial change as part of the Personal Loan product roadmap, this could relate to system and non-system change (i.e. multi-channel customer journeys, servicing, configuration and Customer Communications).
- Translate business strategy design requirements into appropriate configuration within interfacing systems, checking that planned change produces the intended results and remains in line with the agreed unsecured lending risk appetite, strategy, and business rules.
- Act as a primary consultant for Unsecured Lending business on projects/change to define, test and implement the required configuration to meet business requirements.
- Provide subject matter expertise to business owners to help to drive and shape key business decisions on customer journey, commercial initiatives, strategy etc.
- Support the control framework ensuring all system changes comply with required regulatory and policy requirements and support the execution of all relevant control framework elements.
- Delivering strategic initiatives and training junior team members to be able to complete the tasks associated with the initiative through well written procedure documents and coaching. This includes providing procedure documents and training sessions for customer agents and teams.
- Ensure development best practices are followed when delivering solutions, requirements are documented, development is test driven and results/outputs are insightful and auditable.
We need you to have
- The ability to deliver portfolio management strategy changes using your existing skills and turn Business requirements into technical changes.
- Strong analytical skills with experience in problem solving.
- Project or Change Management qualification or relevant experience.
- Strong communication skills - be able to communicate at all levels, translating the complex into simple in both your written and verbal updates.
- Stakeholder management - being able to drive action and deliver outcomes.
- Be an expert in working with financial core systems/Lending processing systems, with experience working in credit cards/ Loans / banking.
It's a bonus if you have but not essential:
- Process management or reengineering experience.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.