Incident Response Service Manager
_Job Details: _
- Type: Permanent
- Salary: £60,000 - £70,000
- Location: Sale, Manchester (Hybrid)
We are looking for a Incident Response Service Manager in Sale to lead the process for major incidents. This role requires strategic planning, stakeholder management, KPI tracking, and strong leadership qualities.
_Key Responsibilities: _
- Lead and coordinate the response to major incidents, ensuring swift resolution and minimal service disruption.
- Communicate with stakeholders to align with business goals.
- Develop, maintain, and continuously enhance the major incident management process in alignment with ITIL best practices.
- Establish and monitor key performance indicators (KPIs) for incident management.
- Conduct thorough post-incident reviews to identify root causes and implement appropriate corrective actions.
- Maintain high standards for cloud solutions.
_Requirements: _
- Proven experience leading IT teams.
- Experience in a Incident Response Service Manager role or similar position.
- Experience working within an ITIL certified environment.
- Strong communication skills for all audiences.
- Ability to adapt and solve problems in a dynamic environment.