Location:
Gloucester (Local School)
Salary:
Up to £34,000 per annum (DOE)
Job Type:
Full-Time, Permanent
Are you a tech-savvy professional looking for a rewarding role in education? My client is seeking an experienced
IT Technician
to join our local school in Gloucester. This is an excellent opportunity to work in a dynamic environment, supporting staff and students with their IT needs, ensuring smooth operations across all our IT systems.
Your responsibilities as an IT Technician will be:
- Support and maintain the school's IT network, including infrastructure, workstations, peripherals, and software.
- Deploy, configure, and manage end-user hardware such as desktops, laptops, tablets, printers, Classroom AV equipment, and other peripherals.
- Maintain Audio/Visual equipment, including audio recording devices, projectors, interactive touchscreens, and more.
- Provide day-to-day technical support, diagnosing and resolving hardware and software issues promptly.
- Manage the ICT Help Desk, prioritising and resolving issues to ensure minimal disruption to school operations.
- Assist staff and students with IT-related inquiries and provide guidance on effective use of technology.
- Install and upgrade software applications as needed, ensuring compatibility and compliance with licensing agreements.
- Manage user accounts and permissions for systems such as Office 365, SharePoint, and other school systems.
- Maintain the IT asset register and ensure accurate documentation of all hardware and software.
- Implement and maintain security measures, including antivirus and firewall protections, to safeguard the school's IT environment.
- Monitor and manage internet filtering and monitoring systems to ensure safe and appropriate use of IT resources.
- Report and manage any security incidents in compliance with school policies and regulations, including GDPR.
- Provide IT and AV support for school events and activities, ensuring all necessary equipment is available and functioning.
- Set up and manage IT resources for presentations, meetings, and other events as required.
- Conduct training sessions for staff and students on the use of IT equipment and software.
- Provide ongoing support and technical assistance for staff, including new employees and Governors, as part of their onboarding process.
- Work closely with the Trust Network Manager, Headteacher, and other stakeholders to support the school's digital strategy and IT management plan.
- Assist in managing GDPR-related tasks, including handling Subject Access Requests and Freedom of Information Requests.
- Maintain comprehensive documentation of IT systems, processes, and procedures.
- Keep the IT hardware and software inventory up to date and assist with audits as required.
About you
- Strong logical approach to problem-solving and excellent communication skills, with the ability to manage stakeholder relationships effectively.
- Demonstrated experience in supporting IT infrastructure, with a focus on end-user devices and support within an educational environment.
- Proficient in troubleshooting and diagnosing issues across a range of technologies.
- In-depth knowledge of Microsoft Windows operating systems, desktop applications, and associated hardware, including laptops, desktops, printers, and peripherals.
- Experience working within a structured IT support/helpdesk environment.
- Ability to communicate effectively with various audiences, including senior leadership, teachers, support staff, and students.
- Capable of managing multiple work streams and projects simultaneously, demonstrating strong time management and organisational skills.
- Technical proficiency in IT infrastructure, networks, and systems, with the ability to manage and troubleshoot issues efficiently.
- Experience with system installation, configuration, and analysis, as well as a thorough understanding of networks and cloud computing.
- A problem-solving aptitude with an approachable and professional demeanour, able to maintain calm under pressure.
Experience in key technologies, including but not limited to:
- Windows 10, 11
- Microsoft Office 365 and Desktop Office Suite
- Microsoft Entra (formerly Azure Active Directory)
- Azure Services (Basic understanding required)
- Intune for Mobile Device Management
- Networking (DHCP, DNS, TCP/IP, VLAN, Switching, Wireless, WAN)
- Firewall Management
- Audio & Visual Equipment,
- Anti-Virus Technologies
It would also be beneficial to have experience in:
- Azure & Endpoint Manager
- Web and Email Security, as well as child safeguarding
- Teaching and learning applications and hardware
- Educational MIS systems (Bromcom, iSams, etc.)
- Print Management Systems
recruiter:
Callum Thompson