Rewards and Benefits on Offer:
- You will only be working Monday to Friday from the hours of 09:00 - 17:00.
- Potential for a salary increase to £21,000 after probation.
- A permanent contract from day one.
- Working ith a friendly customer base.
- Superb team culture - everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Cycle to work scheme
- Free Flu Jabs around flu season for those that wish to have them
- Metro pass season ticket loan
- EAP - Employee Assistance Programme
- Company Pension Scheme
- A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
Your New Role:
- Managing workflow of new business, emails and inbound telephone calls from clients.
- Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.
- Assisting in handling the workload as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
- Handling customer queries.
- General administrative duties.
- Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner.
- Treats customer fairly and demonstrates the desired business culture.
About You:
- Good communication skills both written and oral.
- Ability to "take ownership" of possible problem issues before they escalate.
- Ability to work under pressure when required to react to workloads.
- Ability to work with minimum supervision and to use own initiative.
- Good knowledge of motor insurance.
- Conversant with the relevant legislation and all FCA requirements.
- Good knowledge of all processes, systems and products handled by the team.
- Building good working relationships.
- Willingness to continue to develop any relevant knowledge or skills as required by the business.
- Ability to work supportively and jointly with colleagues taking the lead when necessary.
- Positive and determined approach to get the job done.
- Treat customers fairly and demonstrates the required business culture.