Berneslai Homes have various exciting opportunities for Tenants First Administration Officer to join their team based in Barnsley with the ability to work agilely. You will be working on a full-time, permanent basis, and in return, you will receive a competitive salary of £24,294 - £25,979 per annum.
About Us:
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.??
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right.
The Tenants First Administration Officer?role:
We're looking for an Administration Officer to join our Tenants First service!
As part of this role, you'll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible.
Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs.
Key duties and responsibilities of our Tenants First Administration Officer:
- Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats.
- Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams ‘Toolkit' is up to date.
- Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader
- Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff?
- Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures
- Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager
- Design and create high quality visual material for presentation purposes.
- Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI's
What we're looking for in our Tenants First Administration Officer:
- HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), or equivalent qualification or relevant experience of working with children, young people, and families in a business support role.
- Ability to motivate self to contribute to a positive, improvement focused working environment.
- Demonstrate a positive, flexible approach to team working.
- Ability to use own initiative, and work in a fast-paced environment.
- Experience of working with software applications including Microsoft office and bespoke databases to be able to produce data monitoring and financial information.
- Ability to travel as necessary to meet the needs of the post.
- Able to work flexible hours to meet the needs of the service.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
If you feel that you have the skills and experience required to become our Tenants First Administration Officer, please click ‘apply' today. We would love to hear from you!