Job Title: Trainer - Repairs and investment
Location: Greenwich SE18
Contract Type: 6 Months temporary ongoing
Weekly Hours: 40
Working Hours: 9:00 - 5:00
Salary: £200 Day rate
Closing date: 8th August
Key Responsibilities
- Provide all aspects of training required to support ongoing projects and transformation work within the Repairs and Investment department.
- Work with the Compliance Project Team and key stakeholders to implement new Compliance Software solutions.
- Collaborate across multiple multi-disciplinary project teams to create and deliver/co-deliver guidance, materials, and training for staff to embed new processes, drive new behaviours, and deliver sustainable change.
- Assist Housing IT colleagues and operational teams in delivering training for system improvements and upgrades.
- Work with champions to develop IT skills within our operational teams.
- Maintain specialist knowledge through continuous professional development, staying current with legislation, policies, practices, and systems, and participating in local and national forums as required.
- Market and promote the training programme to ensure high training uptake.
- Develop a training and implementation programme promoting both face-to-face and online training opportunities, helping shape the department's future training offering.
- Create training materials, including documented training manuals, training plans, handouts, etc., for use during and post-training delivery.
- Demonstrate a deep understanding of co-creation and user-centered approaches to delivering training and change.
- Utilize a range of tools and techniques to ensure users are at the centre of the training, considering potential sensitivities and/or resistance to change.
- Work with colleagues and project teams to ensure high-quality, customer-focused services are delivered consistently within a supportive and developmental environment.
- Show a deep understanding of modern technology and data platforms, including available technology choices, and make informed decisions based on evidenced user need and value for money.
- Collaborate with key stakeholders to improve service efficiency and cost-effectiveness.
- Work with team managers to evaluate the effectiveness of training delivered, revising and adapting as necessary.
- Develop knowledge of local and central government initiatives and strategies impacting the department's services and incorporate these into training proactively.
- Undertake duties with due regard to health and safety regulations, Data Protection/GDPR, the Council's Equal Opportunities and Customer Care policies.
- Perform all duties in line with the Council's staff values, showing commitment to improving residents' lives and opportunities, demonstrating respect and fairness, taking ownership, working towards improvement, and collaborating across the council.
Measures
- Effectiveness of training programs delivered.
- Uptake and engagement levels in training sessions.
- Feedback from participants on training effectiveness and relevance.
- Improvements in colleague skill sets and application of new processes and systems.
Application Process
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Adam at Service Care Solutions on or send an email to .