Concierge/ Residence Host (Saturdays ONLY)
Our client, a leading organisation in the hospitality sector, is seeking a dynamic and customer-focused Concierge/ Residence Host to join their team in Maidenhead. If you're passionate about delivering exceptional service and creating memorable experiences, this could be the perfect role for you. This role is Saturday's only working from 9am-6pm.
Responsibilities:
- Communicate effectively with residents, visitors, colleagues, couriers, and contractors, warmly welcoming all with a friendly and professional approach.
- Confidently challenge any unknown visitors in a personable and professional manner.
- Assist residents with queries about premises facilities, ensuring their needs are met promptly and efficiently.
- Stay current with residents and neighbourhood activities, providing recommendations about the local area, attractions, and upcoming events.
- Oversee parcel and postal delivery services, ensuring proper use of rental boxes and notifying residents of deliveries.
- Support resident move-ins and move-outs as instructed by the Resident Management team.
- Assist with viewings of homes when needed.
- Uphold general oversight of safety and compliance measures, communicating effectively with relevant teams.
- Facilitate daily shift handovers to ensure the smooth continuation of investigations and resolution of outstanding issues.
Qualifications:
- Proven track record of strong customer service experience within residential and/or service sectors.
- Proficient computer skills, including Microsoft Office applications and systems knowledge (e.g., Yardi/RentCafe/Hubspot).
Skills and Competencies:
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Self-motivated, proactive, and solutions-driven.
- Excellent attention to detail and an organised approach to work.
- Enthusiastic and dedicated to creating an unparalleled service experience.
- Ability to engage confidently with residents.
- Demonstrated flexibility, adaptability, and cooperation with residents and colleagues.
- Ability to remain calm and work efficiently under pressure.
Perks:
- 25 days holiday plus Bank Holidays, pro rated for part-timers (discretionary additional day at Christmas)
- Company pension contribution (they have just increased the company contribution to everyone's pension to 6%, employees' contribution is 4% unless they opt out)
- Private Medical Insurance (BUPA)
- MediCash (digital health benefits and virtual tools such as health trackers, online doctor consultation, dental, complementary therapies)
- Employee Assistance Programme (for confidential counselling and other support)
- Critical Illness Insurance
- Life Assurance (Death in Service) is 4 x annual salary
- Discretionary annual bonus scheme
- Well-being initiatives
- Give Back Volunteering Days
- Cycle to Work Scheme
- Employee Referral Reward Scheme
- Season Ticket Loan
- Study policy
If you're excited about the opportunity to work with a highly esteemed organisation, in an engaging and customer-focused role, don't miss out! Apply now to join our client's team as a Receptionist/ Residence Host. We look forward to receiving your application.
Please note that only shortlisted candidates will be contacted.
Our client is an equal opportunities employer.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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