Babergh and Mid Suffolk District Councils are looking for a Customer Support Officer to join our Public Realm team and share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a Fixed Term Contract or Secondment Opportunity for 18 months. The successful candidate will earn a competitive salary of £25,545 - £28,770 per annum (pro rata for part time).
Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for committed, flexible and proactive Customer Support Officers to join our Customer Support Team. The successful candidates will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the Customer Support Officer role
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.45 am until 5.00pm Monday to Friday.
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).
Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
What we're looking for in our Customer Support Officer:
As one of the successful candidates, you will need to be an excellent communicator, as this is a frontline position, providing customer support to our residents and communities.
You will also need to demonstrate the ability to understand situations and develop solutions to problems using your own initiative.
Our Customer Support Team enjoy an ongoing commitment to learning, development and creativity.
We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide.
About us
Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits we offer our Seasonal Ranger:
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
Our ways of working:
Work is what we do, not where we go!
We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
Closing date: 5pm, 11 November 2024.
If you think you have what it takes to be successful in this Customer Support Officer role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.