Please note, this is a hybrid role with a few visits a month on average to our Nuneaton and Burton offices.
Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.
Ready for an EPIC career?
To be a successful UX Researcher at Holland and Barrett you'll need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behavior central to a team's decision-making.
Working closely with cross-functional teams, you'll uncover valuable user insights, define research objectives, conduct studies, share actionable recommendations, and facilitate ideation workshops.
We're looking for someone who is truly passionate about user-centric design, possesses strong analytical skills, and has a proven track record of delivering impactful research outcomes.
About the role
- Lead and execute end-to-end user research projects for internal digital tools used by our colleagues in commercial, supply chain and distribution centre areas, including planning, recruiting, conducting studies, analysing data, and delivering actionable insights.
- Collaborate with product managers, designers, engineers, and business stakeholders to define research goals and translate them into research plans.
- Apply a variety of research methods, such as interviews, surveys, usability tests, field studies, and ethnographic research, to uncover user needs, motivations, and pain points.
- Build foundational knowledge of users and establish research processes for teams with previously limited exposure to UX research.
- Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights that inform design decisions and product improvements.
- Present research findings and recommendations to cross-functional teams and senior management, effectively communicating complex ideas and insights in a clear and concise manner.
- From research findings, facilitate group ideation workshops to harness collective creativity and drive innovative solutions.
- Mentor and provide guidance to junior researchers, fostering a culture of continuous learning and development within the UX research team.
Skills and experience
- Several years' experience as a UX researcher conducting user research in a fast-paced and collaborative environment, preferably within the ecommerce industry.
- Extensive experience in conducting in person and remote research including interviews, usability tests, mapping user needs and user journeys and other research techniques.
- Strong verbal and written communication skills, with the ability to effectively present research findings to diverse audiences. Establish strong connections with business leaders to support adoption of the internal tools.
- Ability to handle multiple projects and work with a wide range of product and business stakeholders, facilitating discussions & workshops, and supporting collaboration between product teams and internal users.
- Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field. Advanced degree is a plus.
- Nice to have: Previous experience of delivering UX research for internal digital tools, working closely with internal users. Building bridges and connections between product teams and internal users.
Even if you feel you don't meet all the above criteria, we would still like to hear from you and receive your application.
Our benefits
- We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
- We offer a 10% bonus (based on company and personal performance) – when we win, so do you
- Learn from the best – at H&B you'll have the opportunity to enhance and expand your skills and shape your career
- We want you to produce your best, so we provide you with the best tech equipment
- Stay healthy with a 25% discount on all product ranges to help you live well
- We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed
About H&B
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.
We are a growing and pioneering business. Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary. As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.