Client Service Assistant
- Job Type: Full-time
- Location: York City Centre
- Salary: To be discussed
We are seeking a Client Service Assistant to provide an effective and efficient telephone and reception service, ensuring a warm welcome to all callers and visitors for our client. This role is pivotal in maintaining the professionalism and efficiency of the front-of-house operations.
Day to Day of the Role:
- Respond to enquiries from all callers to the company's telephone service.
- Provide accurate information on the departments and services within the company.
- Efficiently distribute calls and forward messages retrieved from the system.
- Attend to clients with or without appointments and manage deliveries.
- Process client payments in line with the Cash Handling Policy.
- Book interview rooms on the IT system and handle email correspondence.
- Search for client information on the database and advise HR of daily sickness.
- Maintain a tidy and welcoming reception area, including responsibility for locking and unlocking the front door.
- Archive documents, order train tickets, and manage swear fees.
- Coordinate courier services, use the paging system, and witness documents.
- Update the Fire Head Count List and conduct weekly fire and panic alarm tests.
- Prepare files for scanning and manage the Advice inbox, distributing emails accordingly.
- Make recommendations for service improvement and attend training as required.
- Participate in department meetings and adhere to company policies and procedures.
- Undertake any other duties as required, ensuring the smooth running of the front office.
Required Skills & Qualifications:
- Excellent typing and MS office skills
- Previous Reception/administrative/customer service experience
- Strong team player with excellent communication skills
- Confident dealing with clients
- Strong team player and enthusiastic
- If this sounds like it's the one for you don't hesitate in applying.
To apply for the Client Service Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.