Are you passionate about leveraging technology to transform services and make a tangible impact on the community? At Southwark Council, we're looking for an innovative and dedicated Applications Support Manager to lead our dynamic Technology and Digital Services (TDS) team in the management of Asset Management systems, the role is placed within the Finance division.
As an Applications Support Manager, you will play a pivotal role in managing and enhancing our asset management applications, particularly focusing on Total Mobile Service Connect. You'll be part of a specialist team, ensuring our applications run smoothly and efficiently, meeting the evolving needs of our user community. Your technical expertise and leadership will be instrumental in driving the continuous improvement and strategic development of our application portfolio.
In this role, you will:
- Lead and Innovate: Take charge of our applications, ensuring they operate efficiently and effectively. Bring your vision and leadership to system improvements and enhancements.
- Support and Collaborate: Provide exceptional service to our users, promptly addressing issues and requests. Work closely with a diverse range of stakeholders, from senior managers to external partners, to resolve challenges and optimise our systems.
- Document and Share Knowledge: Ensure that our applications are well-documented and that knowledge is shared across the team, fostering an environment of continuous learning and development.
- Drive Projects and Change: Assist in the project management of system upgrades and new application deployments. Ensure that user requirements are met and changes are controlled and tested in line with our strategic goals.
Southwark Council's TDS team is committed to delivering a modern, reliable, and customer-centric IT function that supports and enables our digital vision. As an Applications Support Manager, you will be a key player in this mission, contributing to a service that helps our staff and residents thrive.
About You:
To excel in this role, you will bring:
- Extensive Technical Expertise: You have strong knowledge of asset management systems or similar major corporate systems. Your ability to work with SQL to manipulate and report on data will be crucial.
- Leadership and Collaboration Skills: You're adept at managing stakeholders, building trust, and fostering collaboration. You can effectively supervise and support colleagues, ensuring seamless service delivery.
- Problem-Solving Prowess: You are skilled at troubleshooting and resolving complex issues, with a knack for finding innovative solutions to technical challenges.
- Project Management Abilities: You have experience in managing projects, developing plans, and ensuring progress aligns with strategic objectives.
- Effective Communication: You're a clear communicator, capable of articulating complex concepts to a variety of audiences and producing comprehensive documentation.
- Empower and Educate: Offer informal training and advice to users, enhancing their understanding and effective use of our business applications.
We value our people and their development. At Southwark Council, you'll find a supportive environment where you can grow and make a meaningful impact. Join us and be part of a team dedicated to making Southwark a great place to live and work.
Additional Information
Closing Date: 12/09/2024 at 23:59 PM
Interview Date: 19/09/2024
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.? Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our benefits page.