Complaint Officer | £190 per day | 6-Month Contract | Edinburgh
Our client, a UK leader in
Pensions and Life Assurance
, is looking for a team of dedicated
Complaint Officers
to join their team in Edinburgh.
As a
Complaint Handler
, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.
Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accrediation, moving to hybrid after.
Key Responsibilities:
- Managing the full lifecycle of customer complaints, from inital data gather to final response.
- Collaborating with internal teams to gather necessary information and drive complaint resolutions.
- Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
- Identifying trends in complaints and providing insights to enhance processes and customer experience.
- Delivering excellent customer service at every touchpoint.
About you:
- Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential.
- A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
- A problem-solver with analytical skills and a commitment to delivering fair outcomes.
- You are organised and can manage multiple cases, prioritising workloads effectively.
- You are within commutable distance to Edinburgh.
What can we offer you?
- £190 per day (Inside IR35 via Umbrella)
- 6-month initial contract
- Valuable experience in the Pensions & Investments space
- Experience with an industry leader committed to delivering outstanding customer service
If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Complaint Officer | £190 per day | 6-Month Contract | Edinburgh