CMS Recruitment limited are currently recruiting for Bilingual Customer Service Representatives on behalf of an international logistics client;
You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven environment with confidence.
Ability to be communicate fluently in English language and second language (Dutch)both verbal and written.
Responsibilities
- Providing professional and efficient customer sales and service in all duties
- Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
- First contact resolution of customers and clients queries, requests, orders and complaints
- Proactively contact existing and potential customers with the aim of up-selling products
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience :
- Previous contact centre experience is not required
- Good proficiency and navigation skills around a pc, excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Good communication skills and the ability to build rapport with the customer
- Ability to work well in a team
- Flexible to work at all times in the contact centre, including evenings and weekends
To apply please send across an updated CV!