Rocasa are looking for a Estate Services Officer based in Crawley paying up to £17ph via umbrella working 35 hours per week Mon - Fri for 6 Months then possibly Permanent.
Details of th role:
Reporting into the Estates Services Officer, you will be responsible for providing high quality cleaning and grounds/gardening services to several schemes on our estates in the Surrey area, on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills.
This role is mobile and covers the Crawley area for which a van is provided - there may be occasions where travel further afield is expected.
Key Responsibilities
- Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.
- Represent the client on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.
- Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.
- Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.
- Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.
- Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.
- Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.
- Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.
What we're looking for:
Essential
- Please note that a holding a full clean UK driving licence is essential for this role.
- Flexibility to travel between our schemes in Surrey
- Proven professional experience of delivering grounds maintenance across a variety of sites and garden types
- Experience and Knowledge of lawn, shrub and plant care
- Proven experience of achieving high levels of customer satisfaction
- Ability to carry out physical tasks within Health & Safety guidelines
- Ability to work effectively within a team
- Ability to use all equipment safely and effectively
- Ability to work effectively without high levels of supervision
- Able to demonstrate Guinness Behaviours
- Knowledge of Health & Safety legislation, including COSHH and PPE
Desirable
- An understanding of how to use mobile working devices e.g. tablets
- Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides