**AIR EXPORT CUSTOMER SERVICE - Heathrow Airport, Hounslow
24-7 Recruitment is currently on a lookout for Air Export Customer Service for our Freight client based in Heathrow Airport, Hounslow with an immediate start**.**
*Please note a successful candidate will have Customer Service experience*
Shift and Pay rate:
- Monday - Friday
- 08:30-17:30
- £13.80 per hour
Job Description
As an Air Export Customer Service You will be responsible for performing an array of duties such as (including but not limited to):
- Managing ad-hoc & on demand customer engagement.
- Review, accept and process customer bookings (in line with station process & digital solutions)
- Assist customers with existing quotation/tariff queries.
- Handle customer requests with regard to various topics (engages with additional stakeholders where required)
- Take and handle any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery).
- First point of contact for customers that require guidance in the initiation of a formal claim.
- Develop customer relationships and ensure that customer service levels within the station are maintained.
- Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge.
About you:
Successful candidates will work full time hours. Minimum of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions).
Benefits of working for 24-7 recruitment
- Long term work - Opportunity to gain a full-time contract.
- Weekly Pay
- 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
- Access to online payslip portal
- Pension Scheme
- Free on-site car parking
- PPE Work wear provided.
- Colleague Recognition Rewards
- On-going assignments
- Dedicated account team
- Excellent training facilities on site
- Full time hours available
- Fixed Shifts
- Consistent shifts
- Great work / life balance
- On site facilities including canteen, parking, smoking area, prayer room.