Control Room Operator
Redhill
£27,000+ dependent on experience plus 40% uplift
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
If you're an experienced Control Room Operator, we want you on our team! Together, we are shaping a sustainable future, one drop at a time.
What we Offer:
SES Water value our employees' wellbeing and has created a package to care for both your financial needs and personal wellbeing.
- Generous salary; £27,000+ plus 40% uplift dependent upon experience
- Group personal pension plan with up to 10% employer contribution.
- Life assurance for peace of mind.
- Financial education, savings, and loans support.
- Cycle to Work and Car Share Schemes and for eco-conscious commuting.
- 25 days of annual leave for work-life balance.
- Simply Health healthcare cashback scheme and Surgical Choices.
- Service and MOT discounts at our on-site garage.
- One paid day per year for volunteering in the community
Main Duties:
Working as part of a team of 5 Control Room Operators, this role covers a 24/7 shift pattern and involves working 12-hour shifts in a secure environment.
You will be responsible for:
- Monitoring the company's SCADA, CCTV and fire alarm systems out of hours
- Responding to alarms from Treatment Works and other company sites
- Dealing with emergency contact from customers outside of office hours
- Responsible for calling out Networks, Production and Contracts Department staff outside of normal office hours.
- Co-ordination of planned and emergency works both inside and outside normal office hours.
- Responsible for raising emergency jobs and obtaining Utility Drawings and issuing electronically to Contracts Gangs.
- Responsible for the issue and return of Company keys.
About You:
You will be used to lone working on a shift basis in an operational environment with experience of responding to live situations and dealing with a reactive workload. You will be comfortable prioritising demands, making decisions within established procedures and remaining calm under pressure.
You should have the following skills:
- Experience with monitoring alarm systems such as SCADA, CCTV and fire systems
- Capable of using a CRM database and billing system to record customer contacts
- You will need clear and effective written and verbal communication skills
- You should be able to build effective relationships with colleagues and external stakeholders
- It would be ideal if you have knowledge of the water industry, our supply area and systems but we would also consider a manufacturing or security background
At SES Water, we foster a collaborative culture dedicated to achieving our goals. We're committed to our digital journey, aiming to enhance the lives of both our colleagues and customers through innovation and dynamic work approaches. We value diversity and welcome individuals who bring unique perspectives to our team.
Join us in shaping the future of our industry and making a positive impact on our communities. If you require any assistance during the recruitment process, please don't hesitate to reach out.
Apply now and be part of our exciting journey!