Accommodation & Lettings Officer
Gosport, Portsmouth
Temporary, 3 Months (Potential for Extension)
37 hours per week
Portsmouth Borough Authority is seeking a dedicated Accommodation & Lettings Officer to join our team in Gosport. This is a full-time role for 37 hours per week, Monday to Friday, with potential for flexible working hours.
The Role:
The Accommodation & Lettings Officer will support the Accommodation & Lettings Team within the housing needs & advice section. Key responsibilities include:
- Allocating social housing in line with allocation policies
- Verifying housing applications and understanding future housing demands
- Managing administrative functions for the allocations scheme
- Updating and maintaining nomination agreements with housing partners
- Arranging emergency housing for homeless households
- Assisting in maximise rental income through housing benefit applications
- Managing waiting lists for temporary accommodation and move-on requirements
- Monitoring accommodation refusals and making recommendations
- Assisting the Accommodation & Lettings Officer (private sector) with administrative tasks
- Providing vital administrative support, including maintaining customer records, processing invoices, and updating systems and spreadsheets
The Candidate:
We are looking for someone with previous experience in a similar role. The ideal candidate will:
- Have knowledge and relevant experience in allocating social housing via a housing scheme
- Be confident, with strong verbal and written communication skills and attention to detail
- Be able to negotiate, interpret policy, and communicate impacts effectively
- Have general office experience and understand working within a busy frontline service
- Be customer-focused, demonstrating high standards of customer service
- Possess good IT skills, including Microsoft Office applications
- Have strong numeracy and literacy skills
- Be proactive, motivated, and able to work accurately under pressure
- Have good interpersonal and teamwork skills, with experience in a frontline service
- Be a creative thinker, able to suggest innovative solutions
- Be committed to equal opportunities
- Be willing to question current procedures and suggest improvements
The Contract:
- 37 hours per week, Monday to Friday
- 3 months, with potential to become permanent
How to Apply:
To apply for this role, please email a copy of your CV to or call to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!