Neighbourhood Officer with experience of delivering front line customer facing services, working with vulnerable people and community groups and excellent problem-solving and customer service skills is required to join a housing association based in Staines upon Thames, Surrey.
SALARY: £31,771 - £33,443 pro rata+ Generous Benefits (see below)
LOCATION: Hybrid working 2 days in the office in Staines(TW18) with the remaining time from home and site visits
JOB TYPE: Full-Time, Fixed Term Contract (until 2nd of June 2025
WORKING HOURS: 35 hours per week, Monday to Friday
Please note: Full UK driving licence and access to own vehicle for work use is essential
JOB OVERVIEW
We have a fantastic new job opportunity for a Neighbourhood Officerwith experience of delivering front line customer facing services, working with vulnerable people and community groups and excellent problem-solving skills.
As the Neighbourhood Officer you will join the friendly and hard-working team carrying out tenancy management on the organisation's estates, estate inspections and tenancy audits to ensure that accurate records are maintained, and actions are taken to deal with issues that arise.
Working as the Neighbourhood Officer you will act as a point of contact for residents, build relationships with internal and external stakeholders and work with diverse tenants who require extra support.
DUTIES
Your duties as a Neighbourhood Officerwill include:
- Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations
- Carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained
- Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner
- Ensure the tenancy management objectives and key performance indicators are achieved
- Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management
- Build relationships and work with both internal and external stakeholders
- Work with diverse tenants who require extra support and refer them to appropriate support services
- Ensure IT systems are regularly updated, and effective manual record systems are maintained
- Attend and represent the organisation at court, external meetings, case conferences, forums, and evictions
CANDIDATE REQUIREMENTS
- Full UK driving licence and access to own vehicle for work use (essential)
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion (highly desirable)
- Experience of problem solving for customers and understanding customer needs
- Experience of delivering front line (customer facing) services
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
BENEFITS
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY...
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JOB REF: AWDO-C12664
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