Internal Account Coordinator
- Location: Basildon, Essex
- Job Type: Full-time
- Salary: Competitive
Are you a proactive communicator, passionate about customer service and coordination? We are seeking an Internal Account Coordinator for our client to become the linchpin between their customers and production teams, ensuring a seamless flow of information and top-tier service. If you thrive in a dynamic environment and are driven to excel in customer account management, we want to hear from you!
Day to Day of the role:
- Act as the lead point of contact for an allocated customer portfolio, providing regular updates and ensuring customer satisfaction.
- Collaborate closely with Production Management to ensure schedules are adhered to and any issues are resolved promptly.
- Participate in daily production meetings, making necessary amendments to meet customer requirements.
- Efficiently handle customer enquiries, directing them to the appropriate department when needed.
- Generate works orders and process sales orders, understanding customer expectations for planning and production.
- Proactively run monthly reports, highlighting risks and potential financial losses.
- Coordinate logistics, including booking couriers, creating commercial invoices, and managing returns.
- Maintain high standards of customer care, even during team member absences, and ensure smooth coordination between purchasing and production departments.
Required Skills & Qualifications:
- Exceptional verbal and written communication skills.
- Previous experience in a customer accounts role.
- A proactive approach with meticulous attention to detail.
- Self-motivated with a positive attitude and the ability to remain calm under pressure.
- Proficiency in Microsoft Outlook, Word, Excel, and Teams.
- Ability to prioritise tasks and work effectively both individually and as part of a team.
Desirable:
- Experience using Factory Master (not essential).
- Background in a manufacturing environment (not essential).
- Familiarity with ERP/MRP systems.
- BA/BS degree in Business Administration or a relevant field.
- Account management experience.
Benefits:
- Competitive salary package.
- Opportunity to work in a leading manufacturing environment.
- Regular working hours with early finish on Fridays.
- Be part of a supportive and dynamic team.
To apply for the Internal Account Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Join us and become the driving force behind our customer satisfaction and internal coordination excellence!