- Hourly Rate: £12 - £14
- Job Type: Temporary
- Start Date: ASAP
- Location: Bromley and South East London
We are urgently recruiting for a Customer Service Representative to join our team in the Bromley and South East London area. This temporary role requires an individual with a strong commitment to providing exceptional customer service. You will be the first point of contact for our customers, ensuring their needs are met with efficiency and a positive attitude.
Day-to-day of the role:
- Serve as the first point of contact for customers via telephone, live chat, and email.
- Deliver high-quality customer service in a fast-paced environment.
- Work collaboratively with a team to handle a high volume of enquiries.
- Resolve customer complaints with a patient and empathetic approach.
- Support the business's key objectives by prioritising customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
Required Skills & Qualifications:
- Experience in a call centre environment, handling both inbound and outbound calls.
- Proven track record of handling customer complaints and queries effectively.
- Excellent communication skills, both verbal and written.
- High level of accuracy and attention to detail.
- Ability to work efficiently both independently and as part of a team.
- A proactive approach to problem-solving and delivering customer-focused solutions.
Benefits:
- Competitive hourly rate.
- Opportunity to work in a dynamic and customer-focused environment.
- Gain valuable experience in customer service and communications.
To apply for this Customer Service Representative position, please submit your CV detailing your relevant experience, particularly in call centre operations and complaints handling. We are looking to fill this role as soon as possible, so prompt applications are highly appreciated.