Care and Support Worker (Mental Health)– starting at £27,820 per annum–South East London
The Role
Do you have the skills to support adults with mental health needs? Are you patient, empathetic and able to build rapport with people from all backgrounds? If so, we have an exciting opportunity for you.
We are an award-winning specialist housing charity based in Southeast London, looking to appoint a motivated and conscientious Care and Support Worker to our growing team.
You will provide high-quality support and tenancy advice to our clients. Your role will be crucial in helping them recover, move on, and rebuild their lives. You will manage a caseload of adults with various mental health needs, such as anxiety, depression, and bipolar disorder. You will work with clients to create individual support plans and set SMART goals for their recovery.
If you are ready to make a real difference in the lives of individuals with mental health needs, we would love to hear from you.
Key Responsibilities:
- To provide an effective, efficient, responsive and client-focused service for an allocated number of clients
- To build good and effective working relationships with all clients and be responsive and interactive to their personal goals and support needs, cooperating with the Client Development coordinators and volunteers
- To work within a team to ensure all clients have clear, tangible and measurable goals that support wellbeing and maximise independence
- To be able to lone work
- To be responsible for completing and updating records on ‘Inform' (QVT's client management database) to ensure that all your client records are kept up to date
- Prepare reports on client issues as required
- To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques
- To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation
- To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner.
- To take actions when needed, ensuring cleaning is done to create an environment that is homely and welcoming.
- To carry out property checks, room checks, health and safety checks, taking immediate action, helping clients to move in and out.
- To work alongside and support clients and other staff members to ensure that all properties are kept clean. This means that some light cleaning duties are required, for example helping clients to pack and unpack during move on, light cleaning of the room and communal areas, voids cleaning.
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment.
The Organisation
Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards'. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.
The Person
- Numerate and Literate to GCSE or equivalent in English and Maths.
- Computer literate, familiarity with Microsoft packages, and experience using a client management database.
- Demonstrable customer service experience.
- Able to relate to clients.
- Able to demonstrate a conscientious and dedicated attitude.
- An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords.
- Patience, empathy and being able to relate to people of all ages and backgrounds
- Experience working in a social housing environment and or mental health sector would be desirable.