Social Media and Digital Officer
Borough, London (with Hybrid working)
About Us
Local Trust was established in 2012 to deliver Big Local, a National Lottery Community Fund programme which committed £1million each to 150 areas across England. We believe there is a need to put more power, resources, and decision making into the hands of communities. We do this by trusting local people.
The Big Local programme demonstrates the value of long-term, unconditional, resident-led funding through supporting local communities to make their areas better places to live. We commit our funds at the outset, and then support local residents to develop their own plans to spend the funding in ways that they collectively agree will improve their local area and the lives of those living there. We draw on the learning from our work to promote a wider transformation in the way policy-makers, funders, and others engage with communities and places.
We are now looking for a Social Media and Digital Officer to join us on a full time basis for a fixed term contract until September 2026.
The Benefits
- Salary of £32,000 - £36,000 depending on experience
- 25 days' annual leave plus public holidays, with three additional days for office closure between Christmas and New Year
- Salary exchange pension plan with a 10% employer contribution
- Excellent development opportunities
- Time off for volunteering (two days per annum)
- Interest-free travel season ticket loan
This is an outstanding opportunity for a digital professional with incredible web and digital platform skills to advance their career with our transformative charity.
Within this technical, support-focused role, you will discover ample chances to develop and grow, take on new challenges and advance your skill set; every day will see you involved in a new, engaging task that is sure to keep you motivated.
What's more, we are moving offices to a location near Tower Bridge in the next few months meaning you will be closer to the heart of our great city and perfectly located to take advantage of a myriad of social, retail and professional opportunities.
The Role
As the Social Media and Digital Officer, you will play a vital role in ensuring the seamless management of our digital platforms and social media presence.
In this technically focused role, you will provide day-to-day support for our digital platforms, including maintaining and optimising our website, email systems, CRM, and digital asset management tools.
You will provide guidance and training to colleagues and support the Senior Digital Officer with user-centred digital projects that enhance our online reach and impact. Additionally, you will manage our social media channels, where you will post content developed by various teams.
Your role will also involve:
- Updating existing and building new website pages
- Managing a schedule of ongoing technical updates and bug fixes for the website
- Being the main point of contact with our digital development agency
- Acting as a super-user for our Salesforce CRM platform
- Providing technical support for email sends using our Campaign Monitor email platform
About You
To be considered as our Social Media and Digital Officer, you will need:
- Experience of technical integration projects for digital engagement involving CRM, user experience or email marketing
- Experience of managing or delivering website development projects
- Experience of training and supporting others to use communications tools and systems
- Experience of managing contracts with external suppliers
- Experience of managing user groups, licences and plug-ins
- Experience of working in line with essential communications policies e.g. privacy, accessibility and GDPR
- Knowledge of digital analytics monitoring and reporting
- Knowledge of technical website performance requirements such as SEO, accessibility, cross-linking etc.
- Knowledge of audience segmentation and content tagging
- Competence in CMS (ideally WordPress), Google Analytics, social media metrics, CRM (ideally Salesforce), Campaign Monitor or equivalent
The closing date for this role is the 6th October 2024.
Other organisations may call this role Digital Support Officer, Technical Support Officer, 1st Line Support Engineer, 2nd Line Support Engineer, Front End Specialist, Digital Specialist, or Technical Support Specialist.
Webrecruit and Local Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to take that vital next step and get involved in our fantastic mission, as a Social Media and Digital Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.