Lockhart Capital is a boutique Financial Planning and wealth Management firm that provides financial planning and investment management services to a select group of discerning, high-net-worth bespoke families.
Package Details:
The successful candidate will receive a Salary of up to £35,000 Per Annum
Other benefits include:
- Flexible working: 3 days office, 2 days WFH
- Pension scheme
- Employee Benefits: 4x DIS plus income replacement policy 75% of Salary
- Bonus scheme
- 25 days holiday + bank holidays
Purpose of the role:
As Client Services Executive, your role will be to assist our Founding Partners and Directors by providing full administrative support and maintaining close contact with clients to deliver a professional, compliant, and effective service.
Duties and Responsibilities:
Your duties will include but not be limited to:
- Provide an excellent service to clients, both external and internal, together with third-party providers.
- Develop and maintain effective relationships with clients, colleagues and third parties.
- Ensure processes are followed; tasks include end-to-end management of account opening, onboarding, and transfer processes, consulting with operations teams where appropriate, processing client payments and account amendments.
- Arrange client meetings to support the adviser.
- Ensure that financial transactions are completed correctly and files are fully FCA compliant.
- Manage and track pipeline activity providing regular updates to both the client and the adviser(s).
- Contact and liaise with the relevant product providers/third parties.
- Be aware and act upon any compliance, risk, and quality issues.
- Provide recommendations/improvement ideas to increase operational efficiencies within the team.
- Maintain and build good relationships with the team and wider team.
The Ideal Employee:
Relevant Skills/Experience
Experience required:
- Ideally, 2 to 5 years of proven experience in the financial services industry.
Skills
- Strong Ethic of Client Service
- Ability to work under pressure and prioritise work
- Friendly, open, positive, and polished demeanour.
- Naturally can build good relationships with Partners, Clients, and 3rd parties.
- Organisation and prioritisation skills.
- Has excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
- Excellent verbal and written skills with an eye for detail.
- Professional approach.
- "Can do" attitude, enjoy contributing and willing to go the extra mile.
- Confident in using various IT systems, especially MS Word, Adobe Sign and CRM's.
- Excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
- Ability to use judgement and reasoning to propose solutions to problems.
- Enjoys having fun.