This Customer Service Advisor role is a critical position within the customer service department of a leading industrial / manufacturing company, located in Warrington. The successful candidate will be responsible for managing customer queries and providing a high level customer satisfaction.
Client Details
This global organisation pride themselves on being a market leader within the manufacturing industry with a substantial employee base. With a focus on innovation, they are renowned for their high-quality products and outstanding customer service, making them leaders in their field. A presence within European markets and are continually growing brand.
Description
- Manage customer queries and issues, providing timely and effective solutions.
- Coordinate with other departments to ensure customer satisfaction.
- Monitor customer service performance, suggesting improvements where necessary.
- Participate in team meetings and training sessions.
- Maintain customer service records and prepare reports on activities.
- Support the customer service team in achieving departmental objectives.
- Ensure adherence to company policies and guidelines.
- Contribute to the overall positive culture of the customer service department.
Profile
A successful Customer Service Advisor should have:
- Fluent in European languages (French, German, Italian, Spanish).
- Experience of SAP (Advantage).
- A strong customer service orientation with a proven record of managing customer queries.
- Excellent communication and interpersonal skills.
- A team player attitude with the ability to coordinate with various departments.
- Proficiency in using customer service software and tools.
- A commitment to continuous learning and skill development.
- An understanding of the industrial / manufacturing industry.
Job Offer
- A competitive salary in the range of £32,000 - £36,000 per annum.
- Attractive personal and business bonus structure.
- Generous holiday leave of 27 days plus bank holidays.
- A pension scheme with up to 5% contribution.
- Flexible working hours.
With a strong focus on employee satisfaction and continuous learning, this is a fantastic opportunity for a dedicated Customer Service Coordinator to progress their career in the industrial / manufacturing industry. We encourage all suitable candidates to apply.