Registered Care Manager Permanent, Full-time from £30k-40K depending on experience Central London
Purpose of Post
To be accountable to and work closely with the Chief Executive Officer to encompass the management of all services within the organisation's policies and procedures.
To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council.
To lead and promote philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Manage the Safety and Quality of the Organisation
Leadership
- To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements.
Staff Management
- To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards.
- Lead the staff team to provide a high standard of person centred care based on ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual.
- Manage the effective recruitment, induction, training and performance of the office and field staff teams.
- Identify ongoing training needs and ensure staff are up to date with current best practice.
Experience and skills
- Excellent leadership and management skills.
- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
- Experience of care services, risk assessment and person centred care and support.
- Experience of regulatory frameworks for Domiciliary services such as Care Standards and the Care Quality Commission.
- Effective strategic and operational planning of workloads so clients receive the services they expect.
- Financial management including budgetary control.
- Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
- Essential Criteria
Experience and skills
- Excellent leadership and management skills.
- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
- Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
- Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
- Experience of care services, risk assessment and person centred care and support.
- Experience of regulatory frameworks for Domiciliary services such as Care Standards and the Care Quality Commission.
- Effective strategic and operational planning of workloads so clients receive the services they expect.
- Financial management including budgetary control.
Knowledge and understanding
- Good standard of education with good literacy and numeracy skills.
- Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
- Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
- Understanding of the tendering process and the ability to prepare tenders and deliver presentations to Commissioners.
- Must have NVQ L5 qualification in Leadership and Management Health and Social Care or equivalent, or be willing to work towards a relevant management qualification.
- Working knowledge of Safeguarding procedures in adult care, and how to recognise abuse.
- Understanding of systems to maintain confidentiality in relation to client, staff and the business.
- Knowledge of health and safety matters in relation to homecare services and risk management.
- Business Management degree (desirable).