About the Role:
We are seeking a dedicated and proactive Housing Register Officer to join our team. In this crucial role, you will be responsible for managing and maintaining our housing register, assessing applications, and ensuring that housing allocations are in line with local and national policies. Your ability to work efficiently, provide excellent customer service, and apply housing legislation will play a key part in supporting individuals and families in securing suitable housing.
Key Responsibilities:
- Managing Housing Register Applications: Review, assess, and update housing register applications in accordance with relevant policies and procedures.
- Eligibility Assessment: Assess applicants' eligibility based on housing needs, ensuring compliance with local authority policies and statutory requirements.
- Customer Support: Provide advice and assistance to applicants regarding their housing options, the application process, and housing allocations.
- Allocations and Offers: Support the allocation of housing, ensuring that offers are made fairly and in accordance with priority banding and housing legislation.
- Record Maintenance: Keep accurate records of applications and decisions, maintaining the integrity of the housing register database.
- Liaising with Other Departments: Work closely with housing teams, social services, and external partners to ensure the effective management of housing cases.
- Complaint Resolution: Handle queries and complaints from applicants and other stakeholders in a professional and timely manner.
Essential Criteria:
- Experience in Housing Services: Previous experience working within housing allocations, lettings, or housing advice.
- Knowledge of Housing Legislation: Strong understanding of housing law, including eligibility criteria, allocation policies, and homelessness legislation.
- Excellent Communication Skills: Ability to engage and communicate effectively with a diverse range of people, including vulnerable individuals.
- Organisational Skills: Strong administrative skills with the ability to manage a large caseload, prioritising tasks to meet deadlines.
- Attention to Detail: High level of accuracy in assessing applications and maintaining records.
- IT Proficiency: Confident in using housing management systems and general office software (e.g., Microsoft Office).
Desirable Criteria:
- Knowledge of Choice-Based Lettings systems.
- Experience working within a local authority or social housing organisation.
- Familiarity with safeguarding policies and procedures.