We are recruiting for a company that considers its people their greatest asset and is committed to delivering exceptional service. They prioritise building strong, efficient teams and continuously seek talented individuals to join them. With a focus on employee growth, they offer career advancement opportunities through Apprenticeships and training courses. The company also celebrates staff achievements with various awards and company events, ensuring their employees are recognised and valued.
They are looking to recruit a Customer Service Team Leader to join their success-driven team in Burgess Hill.
The Perks and Benefits:
- 3 mins walk from train station
- Recruitment referral bonus
- Attendance bonus for no sickness in pay period
- Commission - uncapped
- Company pension after qualifying period
- Internal staff recognition reward scheme
- Regular company paid staff socials
- Apprenticeship training for external qualifications - supported
The Requirements
- Current experience in a contact centre environment
- Ability to lead by example and motivate a team
- Willingness to undertake Customer Service Level 2 training (if not already completed)
- Strong attendance record and punctuality
- Positive working attitude and professionalism
- Commitment to personal and team development
- Discretion and confidentiality in dealing with staff and clients
The Responsibilities
- Handle escalations professionally, knowing when to refer matters to your Manager.
- Maintain a high level of personal performance and encourage your team to achieve their performance targets.
- Train, coach, and lead your team to success, ensuring they meet individual and collective goals.
- Oversee the broader Saturday team when required, ensuring smooth operations.
- Attend operational client meetings as requested and represent your team effectively.
- Ensure team members check in daily using the approval attendance portal.
If you are ready to take on this challenge and lead by example, we encourage you to apply for this Customer Service Team Leader role or contact Jamie Woodward at Clearline Recruitment.
Job Title: Customer Service Team Leader
Salary: £27,912 - £29,980 per annum
Location: Burgess Hill
Full Time: Monday - Friday, alternate shift patterns of 8:00am - 5:00pm or 9:00am - 6:00pm, working every 3rd Saturday (8:00am - 2:00pm) for which to be paid and a half