Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis.
In this diverse and fast-paced role, you will be a key point of contact for customers and business partners, ensuring a smooth and efficient experience is delivered for all. You will handle enquiries, process admin and system access requests, and provide support to the team.
The ideal candidate will have:
- We are seeking a professional candidate with strong experience in customer service.
- Understanding of dealing empathetically with customers.
- Positive, diligent, and determined mindset with a drive to succeed and develop.
- Experience within a high-volume, results-focused customer service environment.
- Experience operating within a regulated industry.
What you'll be doing:
- Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.
- Process customer information efficiently.
- Maintain and update customer records accurately.
- Work with internal teams to resolve and escalate customer issues.
- Assist in the preparation of reports and documentation as required.
- Handle administrative tasks, such as data entry, and office support.
Skills Required:
- Previous experience in a customer service or administrative role.
- Strong communication skills with the ability to build positive relationships with customers and colleagues.
- Excellent organisational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with databases or CRM systems.
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
Salary & Benefits:
- Salary will be £25 / 26K.
- 24 days holiday per year (increasing with service).
- Birthday day off.
- Company pension scheme.
- Excellent Health & Wellbeing programs for all employees.
- Training, Career & Personal Development.
- State of the Art Offices.
- Employee Assistance Program.
- Perk Box with access to lots of discounts and perks.
- This role will be based at our clients' state of the art offices 5 days per week.