Our client has been established for over 45 years and are a leading company within their field of Technology. We are currently supporting them with the recruitment of a Customer Services Administrator, This role is available due to an internal promotion.
This role reports to the Senior Training Administrator, to work as the front-line representative for the Corporate and Education Training Teams, handling customer orders and queries. The Customer Services Administrator will have the ability to handle customer queries and have a customer service background; training on Company specific procedures will be provided.
The Customer Services Administrator will take responsibility for the activities that they handle, ensuring that ownership and responsibility is passed onto colleagues, actions are followed up and that customers are notified. In this role you must be able to work well under pressure and be comfortable working to tight deadlines.
Key Tasks
- Call/ email handling and order processing
- Systems management
- Internal and external customer liaison
- Managing AT Trainers diaries, including all required paperwork
- Management of a busy shared department mailbox
- Query resolutions
- Other general administrative duties
The Candidate
- Evidence previous customer service skills
- Show high attention to detail
- Be patient, empathetic and understanding towards your customers needs
- Adaptable to new and urgent tasks
- The ideal candidate should be proficient in the use of Microsoft Office suite; the ideal candidate must be able to independently navigate Excel and other Microsoft Software such as; Word and Outlook, however this is not essential for a quick learner as training will be provided
- Be able to multi task and prioritise their own workload effectively
- The candidate must have demonstrateable experience customer service and complaint resolution
The role is full time with the possibility of flexible working in line with the needs of the Business.
Please apply today for immediate consideration.