Customer Service Coordinator / Near Eye, Suffolk / Salary is dependent on experience / Full time / Permanent
Hales Group are currently working with a warehousing and logistics company, seeking an experienced Customer Service Coordinator to join their team on a full time, permanent basis.
Own transport is required due to location.
8:30am to 4:30pm, Monday to Friday. 30 minute unpaid lunch and two paid 15 minute breaks morning and afternoon.
Duties include:
- Liaising with customers and the warehouse team, managing account-related queries whilst providing excellent customer service
- Processing orders through the internal system
- Emailing reports to customers, such as goods received notes or returns reports as part of stock management
- Liaise with the warehouse team to address any special requirements or requests for orders ensuring customer satisfaction
- Responding promptly and professionally to customers and warehouse inquires via telephone or email
- Book in pallet deliveries to the customers nominated carrier
- Coordinate transportation for stock being delivered
- Collaborate with the warehouse team to resolve stock queries and ensure accurate inventory management
- Booking in deliveries with customers via email, telephone or via customer portals
- Liaising with logistics partners regarding deliveries
- Maintaining up to date records
Experience required:
- Previous experience in customer service or account management roles, preferably within a warehouse or logistics environment desirable.
- Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
- Excellent communication skills both written and verbal with a customer centric approach.
- Experience in using warehouse management system or similar software relating to order processing.
- Ability to work collaboratively both with internal teams and external partnerships.
- Proactive in problem solving skills with a focus on delivering solutions and ensuring customer satisfaction.
- Flexibility to adapt to changing priorities and customer requirements.
- Positive attitude and the willingness to go above and beyond to support customers and contribute to the success of the company.
21 days holiday, rising by 1 day for every 5 years' service, up to 30 days.
For more information on this vacancy, please contact Megan Reeve at the Diss office or you can apply below.