Our client is currently looking to hire a Payment Operations Analyst to join the wider operations function of an international bank. The ideal candidate will have a strong background in banking, particularly in payment operations and also experienced dealing with customers on key accounts since the role will play an important role in on-boarding clients and supporting them through their customer journey.
Day to Day of the role:
- Process domestic & international cheques and manual payments, including follow-ups for payments held due to lack of funds.
- Monitor overdrawn accounts and perform Nostro open item reconciliation.
- Manage customer queries, including payment investigations, and ensure timely resolution.
- Set up and maintain direct debits, standing orders, and payment-related products.
- Conduct daily reporting and keep processes & procedures updated.
- Be responsible for an allocated portfolio of clients to monitor service levels and identify opportunities to develop relationships.
- Participate in ad hoc payment-related projects.
Required Skills & Qualifications:
- 3-5 years of prior banking experience in a payment operations.
- Good knowledge of payment types (e.g., BACS, CHAPS, Faster Payments, Swift payment messages, DDs, SEPA DDs).
- Strong verbal and written communication skills, with the ability to communicate effectively with customers through various channels.
- European language skills (Dutch, French) are advantageous.
- Strong MS Office skills.
Please note this role is available on a 1 year fixed to contract to start. The first 4-5 months in the role will also be full time office based to enable full training and support - Central London location. Well established, professional Banking outfit that offers excellent training and progression!