Retail E Commerce Executive
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Location:
HM Tower of London
Status
: Established/Permanent
Salary:
£36,583, Per Annum
Days/Hours of work
: Full time, 36 hours per week, Monday - Friday
About the role and about you
We are currently recruiting for a Retail Ecommerce Executive to support the Ecommerce Trading Manager in running our online gift shop. This purpose of this role within the Commercial Department is to help us grow sales and profit, thus aiding Historic Royal Palaces in the funding needed to support our aim to be a charity for everyone.
The right candidate will be highly analytical with a creative flair and a great attention to detail. We are looking for a team player with a proactive and can-do attitude, willingness to learn new things, and problem-solving skills. Your key responsibilities will be preparing GA4 and Excel reports, conducting trade analysis and presenting findings, updating the shop's website using Magento2 content management system, preparing social media posts and newsletter emails, writing product copy, and replying to customer queries.
It is desirable that you have a professional experience using content management system, email marketing platform, social media, CSS, HTML, GA4 and other Google Ecommerce tools, as well as a good understanding of website design principles and UX.
All your tasks will have a real-life impact on our performance, so a sense of responsibility for the quality of your work is essential. Strong communication skills and collaborative attitude are vitally important too as your role will involve close cooperation with our Warehouse, Buying and Merchandising, Marketing, Systems and Customer Service. An interest in history and heritage and the desire to make a difference in a charitable organisation are a huge asset.
Benefits include:?
- Hybrid working?
- Enhanced holiday entitlement?
- Generous Employer's Pension Contribution (up to 11%)
- Annual Pay Review & Bonus?
- Critical Illness Cover/Income Replacement Scheme & Life Assurance?
- Family-friendly policies and benefits??
- Staff discounts and membership to all palaces?
To apply for this role, please submit your CV along with a cover letter explaining how your experience meets the requirements of this role.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may also have experience in the following: Retail Strategy, E-commerce Operations, Merchandising Planning, Inventory Management, Sales Analysis, Customer Experience, E-commerce Manager Product Assortment Optimisation, Pricing Strategy, Promotional Campaigns, Vendor Management, Data Analytics, Trend Analysis, Supply Chain Coordination, Brand Management, Market Research, Digital Marketing, Visual Merchandising etc
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