Client Service Manager
Cannock, Staffordshire
£30,000 - £40,000 per annum
Key account management
Developing client relationships and new business opportunities
Ensuring that all service level agreements are achieved
Permanent role - £30k to £40k basic (depending on experience)
Ideally with experience within the commercial vehicle industry
Based in Cannock
Duties of a Client Service Manager
- Develop healthy relationships with customers and deliver the best service levels possible
- Discover new business opportunities and set up meetings - including planning and preparing presentations
- Increase sales revenue from accounts working with the Business Development Manager
- Identify and enhance internal processes
- Monitor performance to achieve KPI's
- Train, mentor and develop staff - leading by example
- Manage a team to perform
- Continuous improvement
Experience of a Client Service Manager:
- Excellent communication and organisational skills
- Ability to lead and manage by example with a passion to succeed
- Previous management or team leader / supervisory experience
- Able to understand customer requirements and deliver excellent levels of service and give examples of this
- Presentation skills
- New business wins, sales development and client relationships building skills
- Ideally have an automotive or commercial vehicle industry background an advantage
Working hours of a Client Service Manager:
8am to 4.30pm Monday to Thursday
8am to 2pm Friday - 37.5 hours - however some flexibility is needed when required.
£30k to £40k per annum
Based in Cannock
If you have the relevant skills and experience for the Client Service Manager role please apply