About the Role: Are you passionate about technology and customer service? My client, a leading tech company based in Stevenage, is seeking a Junior Service Desk Analyst to join their dynamic team. As the initial point of contact for clients, you will play a crucial role in providing first-class technical support and ensuring smooth operations.
Key Responsibilities:
- Provide exceptional technical and customer service to users of our software.
- Answer support phone lines and troubleshoot issues.
- Escalate tickets to appropriate teams when necessary.
- Monitor and manage the unassigned queue.
- Maintain clear and detailed notes on tickets for smooth handovers.
- Respond to tickets professionally, adhering to Service Level Agreements.
- Create and modify documentation for internal and external use.
- Collect data for reporting purposes.
- Log support requests, research, and solve problems.
I am looking for a candidate who is able to:
- Ability to prioritise and multitask.
- Strong teamwork and independent working skills.
- Keen attention to detail and enthusiasm for learning.
- Excellent communication skills, both verbal and written.
- Strong organisational skills.
- Familiarity with Microsoft Office suite and operating systems.
- An interest in IT/technology.
Educational Requirements:
- GCSE/A-Levels/Degree in Information Technology, Computer Science, or similar technical fields.
- Technical subjects preferred at A-Levels/BTEC.
Why Join this business?
- Innovative Culture: Be part of a team that thrives on creativity and continuous improvement.
- Collaborative Environment: Work in a friendly, motivated, and team-oriented culture.
- Professional Growth: Opportunities for career progression and personal development.
- Inclusive Workplace: We value diversity and inclusion, ensuring everyone feels able to participate and achieve their potential.
- Supportive Management: Our managers build trust through transparency, inspire and motivate team members, and encourage innovation and growth.
Company Values:
- Versatile: Adaptable and resourceful, going above and beyond to stay resilient.
- Innovative: Driven by creativity and a forward-thinking approach.
- Brilliant: Delivering exceptional service and product excellence.
- Engaging: Emphasising empathy, mutual respect, and a positive work environment.
Join my client and be part of a tech company that not only delivers exceptional products and services but also fosters a positive, collaborative, and inspiring work environment. Apply today and take the next step in your career!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.