Technical Support Engineer
Location: Leicester
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM to 5:30 PM (1 part time role & 1 full time role)
Salary: £22,000 – £28,000 per annum (depending upon experience and pro rata for the part time position)
Benefits:
- 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday
- Pension scheme
- Blended training opportunities
- The opportunity to thrive in a growing company
Are you a talented Technical Support Engineer looking for an exciting opportunity to join a small, but fast-growing IT Services Company Our client is seeking two dedicated individuals to provide exceptional technical support to their diverse client base in and around the UK.
Key Responsibilities:
- Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution, across all client sites and work towards a target of 'first-time fix' for all issues.
- Monitoring and updating the Service Desk Ticketing System.
- Managing and supporting customer's IT – Infrastructure and Services.
- Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, and Endpoint.
- Manage Teams and Teams Voice, SharePoint, OneDrive, Mimecast, Acronis and IP telephone systems and networks.
- Installing and configuring Desktop, Network and Telecoms hardware, Operating systems and Applications using good practice and procedures.
- Build and maintain strong client relationships through exceptional customer service.
- Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions.
- Demonstrate a keen interest in delivering excellent technical support to their clients and end-users.
- Maintain strong documentation skills.
- Configure and rollout equipment meticulously, conducting thorough testing.
- Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines.
- Embrace their company mission, vision, and values, consistently delivering on them.
Requirements:
- Previous experience in an IT support role, preferably within a Managed Service Provider setting.
- At least 1 years' experience in a technical hands-on and customer-facing role.
- Degree in a relevant field (i.e. Bachelor of IT) or equivalent years of experience.
- Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD, SharePoint and Teams Voice.
- Any experience with Power Apps, Power Virtual Agents, Copilot for M365, or Copilot; Studio is a bonus.
- Demonstrated good working knowledge of Windows server OS 2012 - 2019, Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy.
- Demonstrated good knowledge of setting up routers, managed switches, and firewalls.
- A good awareness of computer security and an understanding of the implications surrounding IT.
- Excellent written and verbal communication skills coupled with strong documentation and organisational skills.
- Experience handling time-sensitive, pressure-intensive customer issues.
- Personal commitment to delivering the highest standards of work for their clients.
- Belief in their company mission, vision, and values, and the ability to deliver on them.
If you are a skilled Technical Support Engineer who is passionate about delivering excellent technical support and has the required skills and competencies, our client encourages you to apply. Join them in making a difference and growing with their thriving company.
Our client is an equal opportunity employer. They welcome applicants from all backgrounds and experiences to apply.