Here at Sealey, we are seeking to recruit a Sales Office Manager to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis andin return, you will receive a competitive salary plus benefits.
The Company
Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors.
The role:
Reporting to the Sales Director, the Sales Office Manager will be responsible for managing, supporting and motivating our large team of Customer Service Advisors and Sales Administrators.
Working closely with all departments around the business you will ensure the team provide our customers with professional, high quality advice and that our exceptional service levels are maintained.
Responsibilities as our Sales Office Manager will include:
- Managing the day-to-day operations of the Sales Office.
- Monitoring call reports to ensure calls are answered within the agreed Service Level Agreement.
- Liaising between departments to resolve internal and customer issues.
- Reviewing systems and developing IT solutions where necessary to improve efficiency.
- Producing a variety of monthly reports.
- Ensuring that the team always portray a ‘can do' positive attitude with colleagues and customers alike.
- Managing the progression of increased sales contact with customers, spearheading cross selling/up selling confidence and skills within the team.
- Maximising cold and warm calling opportunities with both the Sales Executive and wider Sales Office teams.
This is an office based role
What we're looking for in our Sales Office Manager:
The perfect Sales Office Manager candidate must have:
- Experience supervising or managing teams in a Call Centre or Sales Office environment.
- The ability to motivate a team of Customer Service Advisors and Sales Administrators.
- Outstanding communication skills with the ability to communicate effectively at all levels, internally and externally.
- A sound working knowledge of Microsoft Office applications.
- The ability to work autonomously without direct supervision.
Benefits our Sales Office Manager will receive:
- 22 days holiday rising to 25 days (after qualifying period) plus Public Holidays
- Pension scheme
- Life assurance scheme
- Health cash plan
- Staff discount on Sealey and Dellonda products
- Free on-site parking
If you are interested in becoming a Sales Office Manager and you feel your skill sets match the above criteria then click ‘apply' now, we'd love to hear from you!