As an Account Manager at Sagacity, you will be supporting a number of Account Directors on larger client accounts as well as being the 'go to' person for a nominated list of clients.
Day-to-day as an Account Manager you'll be tasked with the following duties:
- Working with the Account Director
o attending regular meetings with clients to ensure that they are getting the best out of our products
o to develop key relationships and maximise revenue
o generating revenue through upsell/cross selling of products and services
o formulating plans to grow and manage key accounts
- Communicating to the client base on future improvements to the products and the roadmap
- Single point of contact for some clients at an operational level, with responsibility for the account retention and growth of accounts
- Establishing and maintaining strong client relationships
- Ensuring that agreed service and delivery targets are met consistently
- Producing weekly, monthly and quarterly status reports/account plans for each client
- Centralising licencing agreements and pricing
- Working with the product management team to produce documentation for product releases and upgrades
- Supporting the development and management of a number of hosted solutions
Previous experience as an Account Manager in the data for marketing industry, and data solution development is essential (min 2 years). Attitude and aptitude are key, and the following skills are needed:
- Must be highly numerate and commercially aware
- Clear communication both verbal and written
- Confident presentation skills
- Attention to detail and accuracy in work at all times
- Good working knowledge of Microsoft Office products
- Strong problem solving and analytical skills
- Ability to work on own initiative
- Ability to cope with conflicting demands and prioritise tasks
- Methodical with excellent organisational skills
- Experience of FastStats or similar would also be highly beneficial