Service Advisor
A leading car and commercial vehicle dealership in Kent is seeking a motivated, customer-focused Service Advisor to join the Maidstone team.
We are looking for someone confident in dealing with customers and colleagues, with a passion for providing first-class customer service. Strong communication and administrative skills are essential for this role.
Main Duties:
- Greeting and assisting customers, ensuring they receive the highest level of service.
- Advising customers on necessary repairs, estimated costs, and timelines.
- Liaising with the workshop and service department to ensure smooth operations.
- Keeping customers updated throughout the service process regarding costs and work progress.
- Maintaining and updating records and computer systems.
- Preparing job cards and invoices accurately.
- Handling customer queries and concerns professionally and courteously.
- Following up with customers to ensure satisfaction with completed work.
- Upselling additional services, parts, or accessories when appropriate.
Hours:
- Core working hours are Monday to Friday, 07:00 - 17:00 (with a 1-hour unpaid lunch break), plus 1 in 3 Saturdays on a rota basis from 08:00 - 13:00.
What We Offer:
- Competitive basic pay.
- On-the-job training.
- Opportunities for career growth.
- Employee discounts on vehicles and services.
- A supportive and friendly work environment.