Location: Hybrid (office based St Thomas House, 80 Bell Barn Rd, Birmingham B15 2AF)
Hours: 37 Hours
Type: Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
This exciting opportunity has arisen to join a high performing team who work in and around West Midlands. As a Lettings Advisor you will support with the delivery of a customer focused lettings service, guiding customers when they are ending their tenancies, as well as supporting the lettings process for prospective tenants. This is a hybrid position which has flexibility to support work life balance.
In housing you can make a real difference, the role of the Lettings Advisor will involve:
Managing and assessing the suitability of potential applicants in accordance with Citizen Policies and Procedures and by supporting the Senior Lettings Advisors.
Ensure properties are advertised and shortlisted promptly. To liaise effectively with local authorities in regard to the management and administration of choice based lettings and nomination schemes.
Supporting the provision of a high-quality allocations, lettings, and empty property management service.
Ensuring that empty properties are re-let in accordance with the allocations policy and within the minimum timescales to achieve targets.
Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
Ensuring that processes work effectively to deliver a high-quality service and customer satisfaction.
As the Lettings Advisor, we need you to have:
Ability to communicate clearly, excellent spoken and written skills to a variety of audiences.
Ability to manage, organise and prioritise workload.
High self-motivation who acts with integrity and shows drive and enthusiasm.
Experience of working in a social housing environment in a similar or related role.
Experience of dealing with customers and commitment to delivering a high level of customer satisfaction
We would be really excited if you have:
Experience of working within social housing allocations, lettings and void management
Knowledge and understanding of working best practise in allocations, lettings and void management.
Here at Citizen, our purpose is to provide homes that are a foundation for life.
With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers , Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 5th July 2024
Interview date: 11th July 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Please be aware that when applying for a permanent position we are only able to accept applications from individuals who are eligible to work on a permanent basis in the UK. The details of the acceptable documents will be advised to you following success at interview. If further information is required, we would refer you to the Home Office website www.homeoffice.gov.uk.
We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK. A copy of this will be made and kept on your personnel file.
Our people are everything and we offer:
- Opportunities for salary progression
- IT equipment to allow some optional home working
- ‘Live work better' scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension – Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen's Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk