This is a new role for an experienced Account Coordinator/Manager to join the organisation in order to provide dedicated performance management of the service contract supporting a large retail account nationally. The role will be measured against agreed client SLA's, KPI's, a contract terms and profitability expectations
Key Responsibilities of an Internal Account Coordinator
- To ensure a consistent world class delivery of service to the client and their managing agent(s)
- Provide Key Account customer support via email, telephone, and at customer meetings
- Coordinate, attend, and lead customer review meetings on a regular basis around the UK
- To monitor, action, and ensure adherence to customer SLA/KPIs
- To liaise with client contacts to build, develop, and maintain relationships
- To effectively solve problems to satisfactory conclusion
- Preparing reports for the client and internal teams
- To monitor and ensure client tracking systems (spreadsheets & web portals, etc.) are kept up to date
- To manage, collate, and maintain the invoicing submission spreadsheets on a monthly basis
- To monitor and report on engineers adherence to client site processes and requirements
- To act as an escalation point for client related issues
Key Competencies of an Internal Account Coordinator
- Previous experience managing a key account
- Strong sense of ownership and responsibility
- Excellent communication skills to act as a strategic partner to the client as well as influence internal teams in successfully meeting performance targets
- High attention to detail
- Ability to work to tight timescales and under pressure
- Practical problem solver and desire to overcome daily challenges
- Able to take initiative and be self-driven
- Clear and concise verbal communicator
- Customer focused
- IT literate with a good knowledge of the MS Office suite of packages (Excel, Word, Outlook)
- Is open to new approaches and alternative means on order to accomplish results despite setbacks
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson