£24K/yr to £26K/yr
London, England
Permanent, Variable

Client Services Executive

Posted by Alexandra Corke T/A Alban Recruitment Solutions.

Are you a recent graduate looking for a first job in media, marketing and/or publishing? We're looking for someone to join our team and help manage campaigns and relationships with our global client base. You'll be ruthlessly organized; have an engaging combination of charm and diplomacy in both written and spoken communications; and be keen to pro-actively develop an understanding of the marketing and advertising tools and tactics we deliver. If that sounds like you, and you'd like to know more, we'd love to hear from you.

This is a hybrid role with 2 days in the office required.

Key Responsibilities:

  • Daily tracking and execution of campaign activity for clients, including email marketing, webinarsetup, advertising copy chasing, profile updates, and more.
  • Coordination of project status from initial stage through to completion.
  • Provide timely communication between departments and clients regarding delivery, tracking and performance - alerting to delays and potential overruns.
  • Pull campaign data from multiple sources to aid in the creation of campaign performance reports.
  • Attend and contribute to regular production meetings.
  • Monitor processes and input on potential improvements.
  • Update status information on delivery of multiple client campaigns concurrently.
  • Build effective relationships with internal stakeholders and clients.
  • Create, communicate, and execute project work plans and revise, as appropriate, to meet changing needs and requirements.
  • Manage internal and external stakeholder input and requirements making sure relevant information is communicated and team members are always up to date.
  • Use CRM, email and reporting platforms, as needed, to update content/data/dashboards.
  • Maintain performance tracking and reporting processes (internal).
  • Minimize and mitigate for exposure and risk on projects.
  • Resolve and/or escalate issues in a timely fashion.
  • Other responsibilities and duties, as assigned.

Minimum Requirements:

  • Bachelor's degree in media, marketing or related subject matter; Or equivalent combination of education, skills, and experience.
  • Experience of working in an office and/or client facing environment
  • Marketing/media experience, either through a degree programme and/or on-the-job work experience.
  • Excellent communicator, patient and precise at disseminating information.
  • Excellent organizational, project planning, presentation and time management skills with careful attention to detail.
  • Ability to work in a fast paced, agile environment.
  • Problem solver and keen to keep improving processes.
  • Ability to work independently and in a team setting, with external and internal stakeholders.
  • Strong analytical and multitasking capabilities.
  • Ability to work in-office and/or remotely according to GMAC's hybrid work environment.

Desired Skills/Experience:

  • Experience working on project/programme management using tools such as Asana and Trello.
  • GoogleAnalytics experience.
  • Experience with reporting on excel and building dashboards.
  • Email marketing platform knowledge.
  • A passion for web, social and digital technologies.

Benefits

  • Healthcare
  • Income Protection
  • Life and AD&D cover
  • 25 days holiday

Hours

Monday to Friday 9.30am to 5.30pm

We use cookies to measure usage and analytics according to our privacy policy.