The Role
Nigel Wright recruitment are supporting a reputable education organisation in the County Durham area with their search for a Student Services Assistant. The role is a hybrid role with 2 days in the office, the rest from home. 6 month temporary contract, initially.
Duties:
- Provide a highly responsive and/or frontline service to students
- Assist team members within a wider service team with a rotation of tasks and duties or with own small area of day-to-day responsibility.
- Respond to service users logging and recording queries and information systematically in accordance with procedures.
- Operate a system to record, dispense and distribute resources and information as required.
- Assist team members to concentrate effort on a more regular basis to achieve common goals.
- Apply skills and techniques to operate and use a range of everyday task or job specific equipment, tools, and resources.
- Follow a set of pre-determined tasks and objectives, with some discretion for variation, referring to team members where necessary.
- Gather and collate data and information for others to use for evaluation and decision making.
- Contribute to the tidying, set-up and maintenance of facilities, equipment, and resources.
- Liaise with representatives from other teams/service areas where necessary.
- Collaborate with team members to identify workflows, timescales and where support is required.
The Person
Skills/Attributes
- Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.
- Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Evidence of personal development to maintain skills.
- Relevant administrative experience in a busy office environment.
- Demonstrable ability to proactively work with team members to ensure the delivery of high-quality services.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
- Ability to solve problems as part of a team and resolve issues, plan solutions, and make pragmatic decisions.
- Ability to effectively network and exchange advice and information for development purposes.
Next steps
Please contact for further details.