Role: Field IT Technician
Location:
Swindon + Field-Based (Local to Swindon)
Salary: £26,000 – £28,000
A proactive
IT Technician
is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities
- Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
- Administer and maintain user accounts, devices, and system configurations.
- Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
- Maintain accurate records via an IT Helpdesk system.
- Liaise with third-party vendors and escalate issues where necessary.
- Conduct routine system checks, updates, antivirus monitoring, and documentation.
- Assist with onboarding/offboarding of users and devices.
- Travel regularly between school sites.
Skills & Experience
- 2+ years' experience in IT support (Windows 10/11, Mac OS, basic networking)
- Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions
- Strong problem-solving and organisational skills
- Excellent customer service and communication in educational settings
- Must hold a full UK driving licence and have access to own vehicle