Please note that this job requires the successful candidate to work nights on a 3 on, 3 off rota.
My clients are a market leader in the auto sector with established and developing businesses across accident replacement vehicles and management and subscription car ownership. The business is fast-paced and dynamic with an aggressive growth agenda. They put their customers at the centre of everything they do and so they must constantly develop their people to provide world-class service and support. They encourage their people to have constructive, open and honest communication to make the company extraordinary. They operate in a constantly evolving environment that is underpinned by a strong focus on collaboration and productivity. They value and nurture a progressive and continuous improvement culture with a focus on creating and maintaining a high-performance company. This means (as an entire business) they constantly maintain a growth mindset in everything they do.
The purpose of this role is deliver core KPI's both Hard and Soft through the inspiration and influence of your team. This will be a role that delivers growth through improved skills and behaviours of the team. The role will sit alongside and collaborate with other Team Leaders and the Training Manager to form a pivotal approach to achieving the sales objectives.
- Build and deliver success plans for the team and individuals
- Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's
- Continually assess the skill levels of the team, implementing remedial plans to enable success.
- Support personal development planning
- Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
- Individual coaching sessions for excellence
- Identify and address barriers to success with individuals and the collective team
- Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.
- Contribute to operational action plans and initiatives including process and system improvements
- Articulate in providing reporting and analysis of the teams performance
- Effective management of competencies for both self and the team
- Deliver a fantastic customer experience through all interactions from self and the team
You must have
- Demonstrable evidence of leading a sales team to success
- Experience of delivering against against sales metrics
- Experience of positively influencing growth and improvement with individuals
- A proven coach
- Experience of different sales and coaching methodology
- An eye for detail and effective record keeping.
- Proven track record of analytical and reporting skills.
- Excellent time and task management
- A passion for helping others and delivering excellent levels of skill.
- Understanding of basic business metrics and how they influence performance
- Ability to work in a global team
- A willingness to learn, develop and grow within your role.
- High level of professional customer service & empathy
Please note that this position requires the post holder to work nights on a rolling 3 on, 3 off rota