Customer Onboarding Coordinator
£31,350
Milton Keynes
Permanent
Full time
Are you passionate about delivering exceptional customer service and ensuring smooth transitions for tenants? We are looking for a dedicated Customer Onboarding Coordinator to manage the move-in and move-out process, ensuring our customers experience a seamless and customer-focused journey. If you have a knack for coordination and a customer-first mindset, this role is perfect for you!
What you'll be doing:
- Coordinate the move-in and move-out process for customers.
- Respond promptly to tenancy termination notices, providing guidance on leaving standards, repair liabilities, re-charges, and outstanding rent.
- Gather property information and plan key returns before the customer leaves.
- Monitor empty properties and collaborate with the Empty Homes team to minimise vacancies.
- Liaise with partner agencies and local authorities to verify applicant eligibility.
- Record accurate information in systems according to GDPR guidelines for offers and tenancy setups.
- Provide new customers with documentation and ensure they understand tenancy terms and conditions.
- Encourage and support customer use of the digital "MyGUHG" portal.
- Set up payments, identify welfare benefits, and refer new customers to support services.
- Manage the first year of tenancy according to the Starter Tenancy Procedure, contacting customers as needed.
- Understand relevant housing legislation to ensure appropriate accommodation allocation.
- Report customer complaints according to procedures.
What we're looking for
- Customer-facing experience.
- CIH Level 3 in Housing (or equivalent).
- Experience in lettings and allocations.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, OneDrive).
- Outstanding customer service and clear communication skills
- High emotional intelligence.
- Problem-solving skills.
- Attention to detail.
- Effective planning and organisation.
- Flexibility and resilience.
Perks of working at Grand Union
- Annual leave of 25 days, rising to 30 days after 5 years of service
- Generous pension scheme - employer contribution up to 10%.
- Extra day's leave for no sickness absence in the financial year.
- Christmas week off (no need to use your annual leave allowance!)
- Opportunity to buy/sell annual leave.
- Enhanced maternity, paternity, and adoption leave.
- Paid emergency and compassionate leave.
- Life assurance (2x salary).
- Generous sick pay.
- Free annual flu jabs.
- Paid qualification.
- Plus more - check out the full list of benefits in the attached document!
If you're enthusiastic about making the moving process smooth and customer-centric, we'd love to hear from you. Join us and contribute to creating positive experiences for our tenants. Apply today and become a vital part of our team!
Important information
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
A full driving license is essential for this role.
A DBS in required for this role
Closing: 4 August
Phone screening: 8 August
Interviews: 13 August
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
No agencies, please.