At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**JOB PURPOSE
Reporting into the Director of Client Experience, the Client Experience Manager supports the planning and execution of strategic initiatives that drive client acquisition and retention in partnership with the regional Client Engagement teams. The role requires multiple stakeholder management and collaboration, from regional Client Engagement teams to cross-functional partners, eg creative, strategy, data analytics and production teams as well as external partners.
**RESPONSIBILITIES
- Partner with regional teams on execution of strategy and local plans within set framework
- Manage and coordinate preparation for quarterly review meetings in partnership with Strategy team
- Ensure strategy is implemented and review results to inform future plans and in-store experience concepts
- Manage gifting programme, briefing creative teams on development of gifts for calendar and always-on-moments
- Translate uber elite strategy into actionable plans within set timeframes
- Manage special elite client projects, eg custom made to order service experiences
- Support Client Experience Director in bringing to life new initiatives that drive client acquisition, from regional partnership programmes to working with external agencies
- Help with the preparation of the agenda and presentations for ad-hoc projects and recurring meetings (eg quarterly reviews, fortnightly regional planning days)
- Manage gifting budget (eg sampling, production)
**PERSONAL PROFILE
- Previous client marketing or client engagement experience
- Strategic thinker, passionate about driving positive customer experiences that build loyalty and deliver measurable results
- Pro-active and capable of owning and driving projects forward
- Strong communication and storytelling skills
- Exceptional organisational skills
- A keen interest in the fashion industry and up to date knowledge of current trends and themes within the industry and luxury consumer experiences
- Excellent communication skills, both written and verbal,
- Pro-active and collaborative mindset with the ability to work effectively with cross-functional teams
- Comfortable to work in fast paced, dynamic environment
- Previous Fashion/Luxury/Retail experience
**MEASURES OF SUCCESS
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.