Customer Service Advisor
6-month temporary contract
£12.00 per hour
Hours: Monday to Friday 09.00 - 17.30 + 1 x Saturday a month working 09.00 - 17.00 (paid at time and a half)
Training fulltime on site for the first 6 weeks, then hybrid 2 days on site and 3 days WFH
Responsibilities: Customer Services Advisor
- Respond efficiently and professionally to incoming calls and provide one call resolution for agents, dealers, field staff and customers querying Credit Decisioning, Customer Security Checks, Campaigns, PMS, OneFinance, E-POS, Click-to-Sign, Settlement, and other ad hoc queries.
- Record all queries and action points on the relevant system.
- Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
- Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience.
- Prioritise and organise workload to ensure completed within service level agreement.
- Taking ownership and working within guidelines to resolve agent/dealer and other departments queries on specific proposal matters, including the provision of activation and settlement queries, with responses as appropriate.
- Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. Money Laundering, Code of Conduct, Anti-bribery and corruption.
- Ensure company standard of communication with agents, dealers & internal colleagues are maintained across all calls, emails, live chats, text chats and correspondence adhere to targets.
- Being proactive in supporting the team in identifying new processes and department improvements. To help shape the business through supporting new system implementations to enhance our customer experience.
- To play an active part in creating a Right First-Time culture.
Skills / Experience: Customer Service Advisor
- Experience in a similar customer focused administrative role.
- Keen eye for accuracy and attention to detail.
- Excellent telephone manner and good communication skills.
- Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.
For information on other roles, we have available please call for further details.