Purpose of the Role
To provide leasing services to a market leading co-living / BTR development of apartments in North London. To oversee lettings marketing, compliance and administration. To provide a high level of service all the way through the leasing process from initial enquiry through to move out and deposit return.
Reporting to the Senior Portfolio Manager and responsible for management of a third party agent and reporting leasing progress to the client.
Key Responsibilities
Marketing and Letting
- Taking lettings enquiries; booking viewings, advising potential applicants and maintaining a log of enquiries on shared spreadsheet.
- Conducting viewings of the apartments and communal areas.
- Meeting prospective tenants, conducting viewings and negotiating rental offers.
- Completing applicant vetting requirements.
- Completing new let paperwork in line with strict procedures, including legislative requirements.
- Completing inventories.
- Work closely with the Resident Services Manager to ensure that maintenance works and other requirements for tenancies commencing and terminating are completed on time and in full.
- Conduct mid-term property inspections.
Asset Performance Management
- Providing regular letting performance reports to the Resident Services Manager and Portfolio Manager.
- Maintaining databases and reports to ensure prices are correct, both asking against voids and achieved against tenancies.
- Assisting in negotiation for renewals where needed.
- Utilising existing relationships with tenants to support credit control in chasing arrears, assisting in their collections and helping to manage the overall bad debt for the development, contributing to NOI and the overall rental return on the asset.
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role.
Skills, Knowledge and Experience
Personal Attributes
- Desire to learn about Portfolio Management
- Strong customer service ethic
- Positive, can do attitude
- Initiative and the ability to think outside the box
- Common sense approach
- Outgoing, warm and friendly personality
- Team player
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate
- Social media literate
Previous Experience
- Relevant experience within a busy lettings environment essential
- Good understanding and knowledge of lettings best practice essential
- ARLA qualified preferred but not essential
- Proven track record of target based performance
Working Hours - 0900 to 1800 between Monday and Saturday (1x day off in lieu)
Salary - Up to £50,000 + Bonus
Please see our Benefits Booklet for more information.